1. A Prerequisite When Hiring New Talent -Basic Knowledge of HTML & Web Design
Right now, the realm of social media is up for grabs. Marketing and advertising agencies are vying for the rights and for PR to remain in the game, publicists need to do more than develop the ‘creative’ behind digital campaigns. Whether it’s simple HTML coding for helping build out a clients blog, or fully developing website widgets and mobile and Facebook apps, having knowledgeable developers and programmers on staff is essential on claiming the social media territory in the name of PR and wresting the burgeoning landscape from the hands of competing industries.
2. PICK UP THE PHONE (But Don’t Leave a Voice Mail)
The media is shrinking and, as an unavoidable and unfortunately consequence, journalists, sadly, are being laid off in droves. This means fewer reporters covering a greater quantity of topics and beats and receiving more emails and pitches than ever, making it all the more difficult to get noticed/be heard. Thus, placing clients in top tier outlets has become as hypercompetitive as the job market itself – Catching the receptive ear of a friendly journalist, never an easy task, has become a more difficult feat that it was only a year ago. The easiest way around that – PICK UP THE PHONE. That doesn’t mean barrage the media with a never ending stream of emails, follow-up calls, and voice mail. But if you target your reporters and outlets well and understand the deadlines and time constrains of their daily routine, a well place phone call can go a long way. And it seems a lot of PR Pros…myself included…have forgotten this once-popular means of communication in light of the ease of email.
3. Predict & Preact!
Read & React, the old M.O., worked pretty well for a while. Now, however, reactive methods are obsolete as headlines fly in and out of the public’s attention so quickly, by the time you read an article in a mainstream media outlet or see it covered in the news, get your client’s perspective on the issue, and start pitching it, the story is long dead and the masses have shifted their interests to a dozen other fleeting topics. The key is to identify trends and popular stories before they hit the airwaves and papers. A few years ago, one could argue that this is easier said than done, requiring psychic powers. I’d posit that now, with the advent and growing popularity of twitter and news aggregators like digg, spotting the trending topics is easier than ever. If a publicist is good at his/her job, Predictive and Proactive pitching is not only possible, but crucial. If you are familiar with an outlet or a journalist’s goals and interests and with what issues (or gadgets, or causes, etc…) the masses are currently consumed with, this should come naturally. You should be looking for tomorrow’s headlines, not today’s.
This preemptive and instantaneous approach isn’t just essential for publicists to understand, it’s also vital that clients are fully aware of the immediacy and urgency entailed in effectively capitalizing on current, or soon-to-be current, events. A publicist’s best efforts are only as successful as the client will allow. Ensuring that your client ‘gets’ the need for a timely response will allow you to capitalize when you do spot that topic that fits perfectly into his/her area of expertise and is about to break out of the niche into the mainstream.
4. Corporate Blogging/Social Networking Policy
Many PR Pros & employees already are, and should be, utilizing social media in their daily activities. However, when it comes to blogging and engaging the public on open platforms, speaking as the voice of an agency or on behalf of a client can be dangerous, despite all the potential benefits. Thus, policies, procedure and protocol for such engagement are necessary to ensure that both the firm and its clients are accurately represented.
5. Training ALL Employees in Basics of Social Media
Again, if you or your employees aren’t targeting your outreach to bloggers, micro-communities, and the appropriate niche audiences found online, you are missing out on reaching a vast population that want to hear your (client’s) message. Most likely, this isn’t due to apathy or laziness, rather a lack of understanding. The world of social media is evolving so rapidly, it’s difficult for even the youngest and brightest to keep up. Routine training and briefings updating employees on the latest and greatest social and online media is a must.
As Always…I’m Looking Forward To Your Thoughts & Feedback. Agree with me, Argue with Me, Either Way – The Value of Any Blog, Mine Included, is dependant on the thoughts of its readership and the quality of the commentary…So Please: Share your insights on the matter – How do you think PR Firms & Publicists should Adapt? Can We? Am I Wrong? Is PR Destined for Obsolescence? Is Social Media Fated to fall under the auspices of Marketers and Advertisers? You Tell Me!
Also, My Boss, Ronn Torossian, CEO of 5W Public Relations has put up a new video on this very topic. You can see it, below (it’s short). You can also subscribe to the 5WPR Youtube Channel Here. Enjoy!